All our cleaning operatives are fully insured experienced & DBS/CBR checked, offering a friendly reliable & thorough service. You can be reassured that our priority is your peace of mind.

After a initial chat with your account manager & any specific requests have been identified, you may settle on a cleaning service that suits your needs most ranging from, but not limited to domestic cleaning of your kitchen, bathrooms & other rooms to carpet & upholstery cleaning! (A more detailed list of all areas we cover within your home, office or rental can be found on our website.)

Normal working hours range between 8.30-5.30 unless formally agreed with your account manager. In the event we cannot give you a specific time we will try our best to specify a morning or afternoon time slot. West cleaners will always try to meet clients preferred times.

If the client does not have cleaning detergents & asks West cleaners to purchase required items on their behalf, the client understands that an applicable charge will be added. We do ask all cleaning equipment is in safe working order.

Your account manager & the operative who cleans your house are the only people who have access to your keys.

All our services range in cancellation timescales. Domestic cleaning-Customer can cancel or adjust the time of the visit by giving at least 24hrs advanced notice. One off cleans, End of tenancy or our carpet or upholstery cleaning services require 48hr advanced notice. For further termination details please refer to our t&c’s.

We do ask the area due to be cleaned is tidy so we can dedicate more time to cleaning when we arrive.