Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern West Cleaners’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘[business name]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9 Oakwell Ave, Armley, Leeds LS12 1PL. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name , email, phone number.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Terms & Conditions - Cleaning Services West Cleaners
By placing an order either over the phone, e mail or web site, customer has verbal or written agreement, and is bound to West cleaners Terms and Conditions
SERVICES
REGULAR DOMESTIC CLEANING
The customer agrees to sign and return the Agreement, Direct debit to West Cleaners prior to the first cleaning visit.
The customer agrees to pay the monthly fee via Direct Debit instruction
West Cleaners reserves the right to suspend cleaning services if monthly payments are missing or if paper work is not returned to West Cleaners prior to the first cleaning visit
Minimum duration of 2 hours per cleaning visit applies for all domestic cleaning services.
Your personal account manager can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with West cleaners. All cleaning equipment should be safe and in full working order.
If the customer does not have cleaning detergents and asks West cleaners to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 (excl. VAT).
Monthly payment will be refunded only if customer does not require cleaning services for more than 4 consecutive weeks.
West cleaners will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
END OF TENANCY CLEANING
West cleaners reserve the right to amend the initial quotation, should the client's original requirements change.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 (excl. VAT)fee will apply.
The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
Minimum duration of 4 hours per cleaning visit applies.
Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with West Cleaning. All cleaning equipment provided by customer, should be safe and in full working order.
The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
If the customer does not have cleaning detergents West cleaners will supply all necessary cleaning detergents for additional £2.50 per hour. This has to be requested at the time of the booking.
The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.
ONE-OFF CLEANING / SPRING CLEANING
West cleaners reserve the right to amend the initial quotation, should the client's original requirements change.
Minimum duration of 3 hours per cleaning visit applies.
Customer agrees to provide a list of tasks and all cleaning detergents and equipment needed for the required work, unless other arrangements have been made with West cleaning.
All cleaning equipment should be safe and in full working order.
If the customer does not have cleaning detergents, West cleaners will supply all necessary cleaning detergents for additional £2.50 per hour. This has to be requested at the time of the booking.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 (excl. VAT) fee applies.
The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
The account manager can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. Post Construction/ After Builders Cleaning, Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.
CARPET CLEANING & UPHOLSTERY CLEANING
West cleaners reserve the right to amend the initial quotation, should the client's original requirements change.
If the customer has a dog, cat or other hairy pet then an additional charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.
If water extraction is required due to flooding 30% extra charge will be added to the service price.
The client understands that additional Parking and Congestion charge may apply.
All carpet/upholstery cleaning orders are subject to £45 (excl. VAT) minimum call out charge.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 (excl. VAT) fee applies.
MATTRESS CLEANING - HYGIENICTECH METHOD
West cleaners reserve the right to amend the initial quotation, should the client's original requirements change.
All mattress cleaning orders are subject to £45 (excl. VAT) minimum call out charge.
If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10(excl. VAT)fee applies.
The client understands that additional Parking and Congestion charge may apply.
PAYMENTS
Payment is requested on completion on the day of the cleaning session.
Payment can be made in cash on completion of the service
Payment can be made by bank transfer or via card stored at time of booking.
The Customer agrees that any outstanding amount owed to West cleaners can be charged from the debit/credit card the customer has provided at the time of the booking.
Customer understands that any 'late payments' may be subject to additional charges.
If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% plus Vat on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
COMPLAINTS AND CLAIMS
The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
West cleaners requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
West cleaners may take up to 7 working days to respond to a complaint.
West cleaners will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
Complaints are accepted verbally over the phone and in writing (letter or e mail). Complaints must be reported on completion or in the following 24-hour.
All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
West cleaners agrees to keep all customers* information confidential.
In case of damage West cleaners will repair the item at its cost. If the item cannot be repaired West cleaners will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a West cleaner’s source upon payment of cleaning services rendered.
INSURANCE
West cleaners have Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of West cleaners, reported within 24 hours of service date.
There is £350 excess on any claim, of which £150 are paid by customer and £200 by West cleaners.
West cleaners reserve the right to refuse to share any of the confidential company's documents.
CUSTOMER SATISFACTION
Customer understands that he/she is not entitled to any refunds.
If the customer is not completely satisfied with a cleaning job, West cleaners will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.
Customer must be present at all times during the recovery-clean. West cleaners reserve the right not to return a cleaner more than once.
LIABILITY
West cleaners reserves the right not to be liable for:
Completing tasks which are not stated on our task list;
Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
Third party entering or present at the customer's premises during the cleaning process;
Wear or discolouring of fabric becoming more visible once dirt has been removed;
Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
If the customer has got items which need special cleaning methods and special cleaning detergents, West cleaners reserves the right to refuse the provision of the cleaning detergents.
West cleaners will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
CANCELLATION
REGULAR DOMESTIC CLEANING
Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills.
Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice.
Customer may terminate the cleaning service by giving thirty calendar days (30 days) advanced notice in writing(also via email) and specifying the last cleaning date and give reason.
END OF TENANCY CLEANING:
48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to West cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee.
ONE-OFF CLEANING:
48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to West cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee.
CARPET AND UPHOLSTERY CLEANING:
48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to West cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee.
AFTER CANCELLATION OF THE CLEANING SERVICE
By entering into a service agreement with West cleaners, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by West cleaners. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £400.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. West cleaners reserve the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.